Refund Policy Welcome to the world of Botworld Adventure. We’re glad to have you as part of our explorer community and are committed to providing a reliable, transparent experience — whether you're purchasing cosmetic upgrades, unlocking new bots, or enhancing your gameplay through digital tools. This Refund Policy outlines how we manage digital transactions and under what circumstances refunds may be considered. 1. Digital Content and In-Game Purchases All items purchased within or through the Botworld Adventure platform — such as bot tokens, skins, boosters, expansion packs, and in-game currency — are delivered digitally and are considered non-refundable once the transaction is completed. Because these items are directly tied to your account and may affect progression or competition, they cannot be returned, removed, or exchanged after delivery. 2. Accidental Orders We understand that mistakes happen. If you unintentionally completed a purchase, you may request a review by contacting our support team. Each request is reviewed on an individual basis, considering: Whether the content was used or claimed The time elapsed since the purchase Any previous refund activity associated with the account Refunds in these situations are not guaranteed, but we will do our best to resolve the issue fairly. 3. Subscription-Based Features If our platform offers recurring services — such as premium adventure tiers, bot management tools, or bonus loot tracks — you can cancel your subscription at any time through your account settings. However: Refunds will not be issued for unused days in the current billing cycle Features remain active until the end of the term after cancellation Unexpected charges due to billing errors may be refundable if reported promptly. 4. Failed Deliveries and Technical Errors If your purchase was successful but the item was not delivered due to a technical error (e.g., server issue, transaction failure), you may be eligible for: Manual delivery of the missing item In-game credit of equal value A refund, if neither option is feasible Please provide proof of payment and details about the issue when contacting support. 5. Unauthorized Charges If someone else made a purchase using your account or payment method without your approval, notify us immediately. We may suspend the account temporarily to prevent further unauthorized use. After reviewing the situation, we may approve a refund. Multiple or repeated cases of suspicious transactions may result in permanent account restrictions. 6. External Marketplace Transactions If your purchase was made via a third-party platform (e.g., Google Play, Apple App Store, or other authorized services), their respective policies and refund procedures apply. We cannot override, accelerate, or directly manage refunds processed through those platforms. Please contact the service where the transaction occurred for support. 7. Disputes and Chargebacks Filing a payment dispute or chargeback without contacting us first may lead to immediate account restrictions or blocked access to purchased content. We highly recommend reaching out to our team before taking such steps — many issues can be resolved quickly and fairly.